Privacy

This site uses cookies and other methods to help us improve your experience with us. We may use third party cookies to track and help us better serve you. When we collect voluntary data from you, we keep your personal information private and do not sell it to anyone. We only share your information with vendors when required to enhance or repair services on our media platforms.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

Our sites may contain links to other sites on the Internet that are owned and operated by third parties. By using our sites or media outlets, you acknowledge that we're not responsible for the operation of or content located on or through any such site that is not owned or operated by New Metro Design.

Other sites accessible through our websites and applications have their own privacy policies and data collection practices. Please consult each site's privacy policy. We are not responsible for the actions of third parties

GDPR

To request your identifiable information be deleted, use contact us to make the request. We will ask for confirmation of your identity prior to deletion of your information. Please be prepared to comply with any request for identity verification.

Credit Cards

We accept the following payment methods: PayPal, Venmo, Apple Pay, Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon processing of your order.

We do NOT save any credit card information on our servers. All saved credit card information and/or processing is handled by third party PCI DSS compliant payment gateways.

Shipping Policy

Shipping Time: Most orders received before 12:00 pm EST will ship within 24 hours, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday or holidays. We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. All shipments are sent via ground delivery. If you require faster shipping, please call 814-317-5067 to place your order over the phone. If orders are returned to New Metro Design due to “Insufficient Address or Address Unknow” customer is responsible for postage to resend.

Shipping Charges: All orders are charged shipping fees as indicated during the order process, unless otherwise noted.

Out-of-Stock Products

We will ship your order complete when all products are available. However, there may be times when one or more of the products you have ordered are out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Sales Tax

New Metro Design collects sales tax for locations we believe to have nexus in.

Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. Please visit your state's department of revenue services website for details.

For our tax-exempt customers: New Metro Design does not collect sales tax if we have your exemption certificate on file. You must have an account on this site and verify your certificate yearly. We have the right to revoke Tax exemption at anytime.

Returns and Refunds

We will accept the return of products that are defective due to defects in manufacturing and/or workmanship within 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return within 30 days from the date of purchase. Please call 814-317-5067 for a RMA number to attach to all returned shipments. We strive to provide as much data as possible to select the products needed. Orders placed incorrectly or items purchased that do not fit a particular mixer can be returned for full refund, however, the customer is responsible for all shipping costs back to New Metro Design.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. New Metro Design reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card in the amount of the incorrect price

Copyright and Trademarks

Unless otherwise specified, all materials appearing on this site and our other media outlets, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of our company, Trademarks ™, Registered Trademarks ® and Copyright © New Metro Design, LLC ALL RIGHTS RESERVED. No materials from this site or our other media outlets may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. We allow pages with the appropriate links to be shared as a whole as long as links lead back to our media outlets. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site or our other media outlets may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. We do share media from other sources and those assets belong and are subject to their respective owners copyright policy.

BeaterBlade: US Patent: 7314308

New Metro Design: US Trademark 5,489,536

BeaterBlade: US Trademarks 3751926, 3802866, 77781254

Pouring Chute US Patents: 7156136, 8162012, 7665494

Where The Rubber Meets The Bowl: US Trademark 88921668

Crud Is Not Fake News: US Trademark 5687665

Policies subject to change without notice.

Ver. 11/2021